Customer Service at Scentiments.com

Welcome to Scentiments.com Customer Service.

Our Promise...Your 100% Satisfaction.
We pride ourselves in making sure you are completely satisfied. Our award winning customer service staff is available to assist with any problems that you may have.

You can reach us via email or call our customer service department at 1-800-685-7321; in South Florida please call 954-971-5810, between the hours of 9:00 am and 5:00 pm EST Monday though Friday and 10:00 am to 4:00 pm Saturday. We are closed on Sunday.

Holiday Hours:
                        Christmas Eve: 9:00 am to 1:00 pm EST
                        Christmas Day:  Closed
                        December 26th: Closed
                       New Years Eve: 9:00 am to 2:00 pm EST
                        New Years Day: Closed

Please refer to our Questions & Answers department to clarify any other information.

What is the easiest and quickest way to contact us?
E-mail is the most efficient way to contact us:

info@scentiments.com - If you have questions about the products that we carry or any other concerns about perfume shopping.

orders@scentiments.com - If you have questions about a perfume order you have placed or have any issues with the delivery of your package.

help@scentiments.com - If you have experienced technical difficulties with our website.

How do I track my package?
A shipment notification that contains your tracking information will be emailed to you. You can also track your package through our website. Simply click on the "order status" link located on the left side navigation of the this page.

What if my order arrives damaged?
If your purchase arrived damaged please contact us immediately. Claims must be submitted to our customer service center within three (3) business days. You must keep all contents and packaging for 10 business days. All claims against the common carrier will be made by us. Failure to keep all contents and packaging will result in the non-payment of claim. We will not be responsible for, nor issue a refund, if notified after three (3) business days.

Ordering By Phone?
Call toll free 1-800-685-7321, in South Florida call 954-971-5810.

Phone Ordering Hours:
7 days a week. Except certain holidays and holiday weekends. Monday through Friday; 9 am to 5 pm. Saturday 10 am to 4 pm.
Voice mails can be left 24 hours a day, 7 days a week.

We accept Visa, MasterCard, Discover, Amex, RevolutionCard, PayPal and Google Checkout

Are you paying the lowest price? YE$$$$!
We don't offer to beat competitors prices because our prices are unbeatable. The Fragrance Guru is constantly shopping the competition, so you are always getting the lowest possible prices on the web. If you DO find something lower, we will be happy to beat the price. However, we cannot match specials or closeouts and other condtions. Item must be in stock. Ask for details.

Ordering by Mail?
If you do not want to purchase your items by credit card, we do accept Money Orders.
Send your money order to:
SCENTIMENTS
4801 Johnson Road.
Suite 11
Coconut Creek, FL 33073
Please call 1-800-685-7321 to reserve your order

Ordering by Fax?
Fax: (954) 971-7780 24 hours a day.

Scentiments.com is a Circle of Excellence Award Winner for Customer Service for the 8th year in a row! Leading Shopping Search Site Announces BizRate Research Circle of Excellence Awards for 2008, Offering Shoppers a Guide to Shop More Confidently Heading Into Holiday Season. Read more about these exciting news: Shopzila recognizes best performing online retailers as customers

We are a CyberSource enabled web site

Secure - Card information is automatically encrypted using highly secure 768-bit and soon to be 1,024-bit public key encryption technology - the industry’s most powerful.
Convenient - Consumer/merchant transactions are performed on-line, and are typically concluded in less than 20 seconds.
Universal - Any consumer with a valid credit card can take advantage of the CyberSource system to make payments via that card to any certified CyberSource merchant without any prior relationship.

International Shipping:
Sorry, no international orders.

Special Orders:
We offer a wide variety of perfume products. Not all of the items are listed in our website. If you don't see the item you need call or email us, and we will see if it is available.

Gift Certificates:
Looking for that perfect gift? Call or email our sales representatives for details.

Returns and Exchanges:
Our return policy is simple: within 30 days of receipt, you may return any item (excluding skin care and mascara) in its original condition (with the box and unused.) Just fill out the form on your invoice and return it with the shipment.We will issue a full refund for the price of any item you return that meets the above condition. We can only refund shipping costs if the return is the result of our error or the item is defective. Reimbursable shipping costs cannot not exceed our published per item shipping costs. The 30 day policy may be extended as long as the item is in its original saleable condition. Defective items will be covered as long as the item is returned in the same condition as it was sold. Due to hygienic concerns all skin care and mascara purchases are final.**Please allow 7-10 business days to process your return**

RETURNED MERCHANDISE MUST BE IN SALEABLE CONDITION WITH MANUFACTURERS ORIGINAL PACKAGING.
Please send your package to us via insured and prepaid UPS or U.S. Mail. Sorry, shipping fees are not refundable.

PLEASE SEND RETURNS TO:
SCENTIMENTS
4801 Johnson Road
Suite 11
Coconut Creek, FL 33073

*Sometimes pictures and descriptions may not accurately depict the products that we sell. We make every effort to make them accurate. We are not responsible for typographical errors.